The client books on his phone

Grace Liu, an engineering manager in New York who has seen Marcus Bell before, books his Leadership coaching session from the embed on bellleadership.com.

Client's phone

Bell Leadership Coaching

Welcome back, Grace. Same again?
Leadership coaching session · 60 minutes · $250
Book it again

Or choose another:

30-minute consultation · Free

Leadership coaching session · 60 minutes · $250

Strategy intensive · 90 minutes · $450

Filledweek

1. Grace opens the link; she is recognised and offered the same again above the other services, and nothing asks her to sign in.

Client's phone

Leadership coaching session

Times in New York (Eastern) Change

Tue 3 Nov Wed 4 Nov Thu 5 Nov

10:00 AM 11:30 AM 1:00 PM

2. She sees days and times in her own zone, found from her phone, and picks Tue 3 Nov, 10:00 AM.

Client's phone

Confirm and pay

Grace Liu · Leadership coaching session
Tue 3 Nov, 10:00 AM Eastern

Free to cancel up to 24 hours before; later, the $50 deposit is kept.

[x] I accept the cancellation policy

Deposit today: $50

Balance after the session: $200

Pay with your phone's wallet

Pay by card

3. Her details are already known, so one page holds the policy with its amount and the deposit; she accepts and pays with her phone's wallet, and the card is saved for a later fee.

Client's phone

Booked

Leadership coaching session

Tue 3 Nov, 10:00 AM Eastern

Google Meet link

Add to Google Add to Apple Add to Outlook

We've emailed you a confirmation.

4. She is told it is booked and the event goes into her own calendar.

Client's phone

From Marcus Bell · bookings@bellleadership.com

Tomorrow, 10:00 AM Eastern

Leadership coaching session · Google Meet link

Confirm Reschedule Cancel

5. On Free the reminder is an email, the day before; each link opens a page that waits for her to press, and she presses Confirm.

Client's phone

Text from Bell Leadership Coaching
Tomorrow, 10:00 AM Eastern, Leadership coaching session. Reply YES to confirm.

YES

Confirmed. See you tomorrow at 10:00 AM.

6. On Pro the reminder is a text instead, and one word in reply confirms it.

Client's phone

Reschedule

Now: Tue 3 Nov, 10:00 AM Eastern

New time:

Wed 4 Nov, 10:00 AM

Wed 4 Nov, 11:00 AM

Wed 4 Nov, 4:00 PM

7. From the reminder she moves it to Wed 4 Nov, 10:00 AM; a new confirmation arrives and the calendar event moves.

Client's phone

Cancel booking

Wed 4 Nov, 10:00 AM Eastern, in 23 hours

Inside 24 hours, the $50 deposit is kept.

Cancel and accept Keep my booking

8. On Tue 3 Nov at 11:00 AM she cancels inside the cutoff, sees the fee, accepts it, and the hour goes back out.