The missed hour

James Holloway, in London, does not come to his Strategy intensive. Marcus Bell marks it, the fee is charged, and James is offered a new time.

Owner's desktop

Today · Tue 3 Nov, 3:40 PM

1 no-show to mark

2:00 PM

James Holloway · London 8:00 PM

Strategy intensive

Completed No-show

1. After the hour has passed with no status, Marcus sees it among the no-shows to mark and presses No-show.

Owner's desktop

Strategy intensive · Tue 3 Nov, 2:00 PM

Policy he accepted at booking: free to cancel up to 24 hours before; later, a $100 fee.

Card saved at booking.

Charge $100 and mark no-show Mark no-show, no charge

2. The policy James accepted is shown with its amount; Marcus confirms the charge.

Owner's desktop

No-show · Fee $100 charged through Stripe

Timeline	Delivery
Marked no-show by Marcus Bell
Fee $100 charged
Rebook link sent to James Holloway	Delivered

3. The booking records the fee and the rebook link sent, with its delivery standing.

Client's phone

From Marcus Bell · bookings@bellleadership.com

A $100 fee was charged to your card, as in the policy you accepted.

Book a new time

4. James reads that the fee was charged under the policy he accepted, and a link to book again.

Client's phone

Times in London Change

Thu 12 Nov Fri 13 Nov

8:00 PM 9:30 PM

5. He picks a new time in his own zone.

Owner's desktop

Cancelled by the client · Fri 6 Nov, 11:00 AM

On Pro: the hour was offered to the waitlist. The first to claim it takes it.

6. On Pro, a freed hour goes to the waitlist by itself, with nothing for Marcus to do.